What areas do you serve?
We serve individuals and small businesses in Stony Plain, Spruce Grove, Edmonton, St. Albert, Red Deer, Calgary, Lethbridge, Fort McMurray, Fort Saskatchewan, and some major cities in Ontario and British Columbia
What types of IT services do you offer?
We offer a wide range of IT services, including help desk support, computer hardware and software repairs, home and wireless network setup and configuration, small business appliance setup and management, and more.
Do you offer on-site or remote support?
We offer both on-site and remote support options to fit your needs and schedule
How quickly can I expect a response to my IT issue?
We pride ourselves on our fast response times. We typically respond to requests within 30 minutes to an hour.
How do I get started with your IT services?
Simply contact us through our website, phone, or email to schedule a consultation or request support. We’ll take care of the rest!
Do you offer any guarantees or warranties on your work?
Yes, we stand behind our work and offer a 30-day money-back guarantee on all our services
How do I know if I need IT support or a new system?
Our expert technicians can assess your current system and provide recommendations on the best course of action. We’ll work with you to determine the most cost-effective solution for your needs.
Can you help me with data backup and recovery?
Absolutely! We offer data backup and recovery services to ensure your important files and data are safe and secure.
Do you offer any preventative maintenance plans?
Yes, we offer customized maintenance plans to help prevent IT issues from arising in the first place. Our plans include regular system checks, software updates, and more
FAQs for Security installation
What types of desktop support services do you offer?
We offer a range of desktop support services, including hardware and software troubleshooting, virus removal, operating system installation, and configuration of email and internet settings.
What are your desktop support hours of operation?
Our desktop support team is available. Monday-Saturday, 8 am-8 pm EST
How do I request desktop support?
You can request desktop support by filling out the Contact Us form on our website www.keyonsgroupitsolutions.com or by calling our Helpdesk Support line or sending us an Email to Help@keyonsgroupitsolutions.com.
What is the average response time for desktop support requests?
Our average response time for desktop support requests is within 30 minutes to 1 hour.
Can you provide on-site desktop support?
Yes, we offer on-site desktop support for customers who require it. Please contact us to schedule an on-site visit.
Do you support both PC and Mac desktops?
Yes, our desktop support team is trained to support both PC and Mac desktops.
Can you help me with software installation and configuration?
Yes, our desktop support team can assist with software installation, configuration, and troubleshooting
How do you ensure the security of my desktop and data?
We take the security of your desktop and data seriously. Our technicians are trained to follow best practices for security and privacy, and we use secure remote access tools to ensure your data is protected.
Can you provide desktop support for custom or proprietary software?
Yes, we can provide desktop support for custom or proprietary software. Please contact us to discuss your specific needs
Do you offer preventative maintenance services to prevent desktop issues?
Yes, we offer preventative maintenance services, including regular software updates, disk cleanups, and virus scans, to help prevent desktop issues.
Can I schedule a desktop support appointment in advance?
Yes, you can schedule a desktop support appointment in advance by contacting our support team
Do you provide documentation of the desktop support services performed?
Yes, we provide documentation of the desktop support services performed, including a summary of the issue, the resolution, and any recommendations for future maintenance.
FAQ's for Deskside support
What types of security systems do you install?
We install a wide range of security systems, including burglar alarms, CCTV cameras, door and window sensors, motion detectors, and smart home security systems.
Can you customize a security system to fit my specific needs?
Yes, our experts will work with you to design a customized security system that meets your unique needs and budget.
What is the average cost of a security system installation?
The cost of a security system installation varies depending on the type and complexity of the system, as well as the size of the property. We offer free consultations to provide a detailed quote for your specific needs
Do you offer wireless security systems?
Yes, we offer wireless security systems that are easy to install and provide reliable protection without the need for wires.
Do you offer security system maintenance and repair services?
Yes, we offer maintenance and repair services to ensure your security system continues to function properly over time
Are your security system installations compliant with local regulations and standards?
Yes, our installations meet or exceed all local regulations and industry standards, ensuring your security system is reliable and effective.
Can I monitor my security system remotely?
Yes, many of our security systems can be monitored remotely through mobile apps, allowing you to stay connected and in control of your security system from anywhere.
How long does a typical security system installation take?
Installation times vary depending on the complexity of the system and the size of the property, but most installations take between 2 to 5 hours
Do you offer any warranties or guarantees on your security system installations?
Yes, we stand behind our work and offer a 6-month warranty on all our security system installations.
Can you integrate my security system with other smart home devices?
Yes, we can integrate your security system with other smart home devices, such as thermostats, lights, and door locks, to create a seamless and convenient smart home experience.
Can I schedule a security system installation at a time that's convenient for me?
Yes, we offer flexible scheduling to accommodate your busy schedule, including evenings and weekends.
